Account / Data Removal

Use this page to delete your AstroYou account or request removal of personal data associated with your account. You can also manage deletion inside the AstroYou app.

1. Delete your account in the app

1. Open the AstroYou app and sign in.
2. Open the side menu and go to Your Profile.
3. Scroll to Delete Account and tap it.
4. Confirm the request. We send a verification code to your account email.
5. Enter the code to permanently delete your account.

Deleting your account does not cancel an active membership by itself. Cancel any subscription first through the store where you bought it (Apple App Store or Google Play), then delete your account.

2. Request deletion from this website

If you cannot use the in-app flow, submit the form below. We will verify that the request comes from the account holder and process deletion.

3. What we delete

When your account deletion request is completed, we delete or de-identify:

• Account profile information (name, email, display name, profile image)
• Birth and astrological information used to generate charts and insights
• Saved charts, reports, compatibility results, and related history tied to your account
• In-app messages, journal content, learning progress, and preferences linked to your account
• Authentication credentials and account settings

4. What may be retained

Some information may be retained for a limited period when required for legal, security, accounting, fraud-prevention, or dispute-resolution purposes, including:

• Transaction and payment records needed for taxes, chargebacks, or accounting
• Records needed to prevent abuse, investigate fraud, or protect users
• Information belonging to other users or Providers that references you indirectly
• Backup copies, until overwritten through our normal backup cycle
• De-identified or aggregated information that can no longer reasonably identify you

For more detail, see our Privacy Policy, including the sections on data retention and account deletion.

5. Timing

In-app deletion is processed after you confirm with the verification code. Website or email requests are typically completed within 30 days after we verify your identity. Backup systems may take longer to fully expire deleted data.

6. Questions

Privacy questions: support@astroyou.com

General support: Need Help?